How can we help?

Sending feedback

Tell us what happened and what you expected. In-app feedback includes app version/build, device model, operating system, locale and screen details. Your reply email is optional. Keep photos, purchase proofs and personal travel documents out of your message.

If sending fails, your app draft stays available. A successful server response confirms the email provider accepted the message; it does not guarantee inbox delivery. Opening a draft alone never sends it.

Email: paul.razvan.berg+feedback@gmail.com

Photo checks and allowances

Without a defensible scale reference, use measured dimensions. Include handles and wheels as your selected airline policy requires. Photo results are approximate; weight and fare entitlement need separate checks.

Free access has three admitted photo attempts per installation ever. Both Plus periods have ten per UTC calendar month. Once a request is admitted it counts, including failure or cancellation. Comparing an existing result, correcting measurements and manual checks are free.

If online checking is unavailable, enter measurements or use saved airline rules offline. Older rules still need checking against the airline’s official source.

Purchases, cancellation and refunds

Use Restore purchases in the app with the Apple Account used to subscribe. Restoring shares the original purchase’s remaining monthly allowance; it does not add attempts.

Manage or cancel an Apple subscription. Cancel at least 24 hours before renewal to avoid the next charge. Deleting the app does not cancel a subscription.

Request a refund from Apple. Applicable consumer rights remain intact. During this owner-only TestFlight delivery, purchase tests use Apple’s testing environment; this page does not announce public paid availability.

Your checks and privacy

Clear saved checks in the app removes local history and its saved photos. There is no Stowfit account or cloud-history sync. Uninstalling may leave the device-only Keychain identifier and does not delete remote support or diagnostic records.

For personal-data access, deletion or other privacy requests, email prberg@proton.me. Include only enough information to locate the matter; approximate time and app version can help with diagnostics. See the Privacy Policy for retention and rights.

Operator

Legal contact: prberg@proton.me